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This is what their privacy policy says for Canada. To protect your C$, it talks about account verification, security controls, and how information can be shared with payment and compliance partners. If you visit Slotozen from Canada or are Canadian, the basic rules are the same. Any extra legal requirements are handled in a clear way.
When you sign up for an account at Slotozen Casino, you give them the basic information they need to set up your profile, protect your access, and let you play games and make payments. We can also meet our compliance requirements and keep the site safe for all players with this information. We only get your personal information when we need it to provide the service you've asked for, like opening an account, processing a deposit of C$20 or a withdrawal of C$500, or making sure you are who you say you are when needed. What information is collected can change based on what you're doing, what device you're using, and where you are (for example, Canada).
In order to create and maintain your account, send you important updates, and keep it safe from people who shouldn't have access to it, we collect information from you when you register and when you use your account. This information includes your basic identity and contact information.
full name, date of birth, residential address
phone number (when needed for security or account recovery)
Canadian may be asked for when it's necessary for eligibility and compliance checks
Payment and transaction data is collected when you fund your account or ask for a cashout. For transactions, fraud prevention, and keeping accurate records, we use it. Details about your chosen payment method and any associated identifiers are kept private. Transaction records include amounts deposited and withdrawn, along with timestamps, statuses, and reference IDs. Anti-fraud signals include payment inconsistencies, chargeback indicators, and risk checks linked to transactions.
Verification and compliance data may be needed to make sure you are who you say you are, that you are old enough to have an account, and that you own the account. Anyone can ask for this when they sign up or later, like before they process a withdrawal of $500 C$ or if they notice any strange activity.
Proof of identity: a government-issued ID or proof of your date of birth; proof of address: a utility bill or official statement with your name and address; proof of payment: proof that the payment method you use is yours.
Technical and usage data is collected automatically when you use the site or apps. In addition to improving performance, it helps keep sessions stable. IP address, device type, browser, and operating system are some of the things that we collect about your device and connection. We also keep security logs that record your login history, failed login attempts, and session data.
When you contact our customer service team for help, we collect information about the pages you visit, the games you play, and your interactions with the site. This helps us quickly solve problems and keep track of requests. Support content includes messages, attachments, and call or chat records, if applicable. Case details include account identifiers and actions taken to solve your request.
Keep your account accurate and avoid delays by making sure the information on your verification documents matches the information on your registration documents. If any of your information changes, please quickly update your profile so that deposits of C$50 and withdrawals of C$500 can be processed without having to go through extra checks.
In order for bonuses and promotions to be relevant, available, and applied correctly to your account, Slotozen needs to know some information about its players. Because of this, players who are eligible get the right offer, bonus limits are followed, and rewards like a bonus up to C$200 are given out quickly. We also keep track of player information to make sure that promotional features aren't abused and to meet legal requirements related to bonus funds and winnings. So that everyone is playing fairly and the rules of the promotion are clear, offers can be limited by location, such as Canada, or by account status.
How your information is used and how it affects your promotions: Your account and contact information are used to send you promotional messages that you choose to receive and to make sure that a bonus is linked to the right player profile. As an example, you can use an email address or phone number to send a deposit bonus code and make sure that the right account gets the reward.
To see if someone is eligible and to keep track of their progress against the terms of a promotion, game play and bonus activity can be analyzed. This could include the games you've played, the bonuses you've accepted, the amount of money you've wagered so far, and the duration of any promotions that are still active or have ended. Some bonuses depend on how much money you deposit. For example, if you deposit C$20, you can get free spins, and if you deposit C$10, you can get 10. This information can also help Slotozen stop people from making the same claims more than once, make sure that each player stays within their limits, and make sure that all qualifying actions were taken during the promotion window.
Verification and identity signals can be used to make sure that promotional benefits are only given to real players and not to fake or duplicate accounts. In some situations, nationality or residency information, such as Canadian, may be needed because of rules or regulations that limit a promotion.
For promotional purposes, Slotozen may use player information to see if they are eligible for welcome packages, reload bonuses, free spins, tournaments, and cashback campaigns. Bonus limits and caps will be applied based on the promotion terms and conditions for each player, device, household, or payment method. Adapting offers based on your activity and favourite games, for example, suggesting rewards that are more related to slots if that's what you like to play most. Seeing patterns of abuse like using multiple accounts, looking for bonuses, or betting in strange ways to take advantage of how bonuses work.
Your choices and targeted promotions: If you agree to receive marketing emails, Slotozen may send you promotions that are relevant to your activity. For example, after a period of inactivity, they may send you a reload bonus of up to C$100. When you opt out of marketing messages, you will no longer be eligible for site-wide deals, but you can usually change your marketing preferences in your account settings.
Bonus giving and keeping records—Player details like timestamps, bonus amounts like C$25, and the games or events connected to the campaign may be kept to show how a promotion was given and used. This makes it easier to settle disagreements and makes sure that the rules are followed the same way by everyone.
To make sure you are who you say you are, protect your account, and follow the law and fight fraud, Slotozen Casino uses Know Your Customer (KYC) checks. Verification usually happens when you ask for a withdrawal, when a certain number of transactions are made, or when security reasons require more proof of account activity. When you are asked to provide proof of identity (KYC), you will be asked to secure your account and upload documents. To make sure that withdrawals of 100 C$ or more go to the rightful account holder, we only ask for the information we need to complete verification.
The documents they ask for can change based on your situation, the way you pay, and the rules in Canada. When it comes to the law, there may be times when you need to do more checks to prove your Canadian or residency. Documents that prove who you are, like a passport or national ID card, in clear copy or a photo. Proof of address is a recent document with your name and address on it, like a utility bill or official letter. Proof that you own the payment method is needed for payment method verification, especially if you deposit C$50 or more and then ask to withdraw the money. If compliance rules say so, source of funds checks are done to make sure that the money came from a legal source. This is especially important for bigger withdrawals like $500,000. Selfie or liveness confirmation is an extra way to protect your identity and stop people from impersonating you or taking over your account.
Requirements for document quality: images should be readable, preferably in colour, and all corners should be clear so that important details are not hidden. Removing necessary fields can slow down approval if you redact information. How uploads work: files are sent using the safe upload tools in your Slotozen profile. Only authorized staff and compliance partners who have been checked out can access the information. They need it to complete verification, process payouts, or stop fraud.
Privacy and retention: We only keep your KYC files for as long as we need to in order to meet our security, legal, and accounting obligations. When retention periods end, documents are either deleted or made anonymous, depending on the rules. You may be asked to resubmit if your verification fails because the files aren't clear. This is to keep withdrawals like 100 C$ from taking too long to process. You need to make sure that the documents you upload are real and that your account information is always up to date. Your account may be restricted to protect your balance and pending withdrawals if you provide third-party documents or files that have been changed.
Different ways to deposit money and how Slotozen Casino handles payment information: Slotozen Casino offers several ways to deposit money that are designed to be quick and safe for your privacy. It uses trusted payment partners and security controls to make sure that your payment information is only used for legitimate account funding and to stop fraud when you add money to your account. To be honest, the cashier will show you the minimum deposit and any limits that are specific to your method before you confirm. There might be a minimum deposit of 10 C$ and different confirmation steps for each method, especially when bigger amounts like 500 C$ need extra checks.
When you make a deposit at Slotozen Casino, they only ask for the payment information they need to make the deposit and follow security and legal requirements. This usually includes transaction IDs, timestamps, amounts, and some information about the payer that the provider needs. In casinos that offer tokenization or provider-side vaulting, full card numbers and other sensitive authentication information are not saved in a way that can be read. Connections and access controls that encrypt payment information are used to handle it. Only authorized staff can see payment records on the inside. These records are used for things like processing your deposit, settling charge disputes, and finding strange activity. As little data as possible is requested so that it can be processed and used correctly. Safe transmission—when you send deposit information, encrypted channels are used. People who work for you can only get to certain areas with limited access, which is recorded when necessary.
For accounting, handling disputes, and meeting legal requirements, transaction records are kept for as long as they need to be. So that Slotozen Casino can figure out what went wrong and stop people from trying again without permission, they may keep technical and transactional logs if a payment fails or is reversed. When this happens, proof like receipts or confirmations from the provider may be asked for, especially for deposits of 100 C$ or more.
Some examples of deposit channels and the types of data that are usually processed are:
To make sure that your payment data is safe and consistent, you should only make deposits from accounts that are registered to you. When making big deposits like $300 or more, Slotozen Casino may ask for proof that the payment method belongs to the registered player.
Process Withdrawals, Check Your Information, and Stop Fraud: When you ask for a withdrawal, Slotozen Casino uses controlled payment workflows to protect your account, your personal information, and your balance. We make sure that the request is real and that the money goes to the right place by taking operational and security steps. Checks on the payment method, confirming the identity, and automated risk screening are some of these steps. What kinds of checks are done depend on things like the amount of the withdrawal, how much activity there is in the account, and whether the pattern of transactions is typical.
How withdrawals are handled: Once you send us a request to withdraw money, we check that you own the account, that the payment method you used is always the same, and that the amount you want to withdraw is in your withdrawable balance. If necessary, we may put the request on hold until certain checks are done. In order to lower the risk, we may ask that you use the same payment method that was used for deposits or break up a larger withdrawal into several separate transfers. We may do extra checks to make sure you are who you say you are if you want to withdraw 500 C$ or more. This is to stop fraud and save you money from chargebacks.
One common security check is proving your identity and age to make sure the account belongs to you and meets all legal requirements. To make sure the recipient is the account holder and lower the risk of third-party payments, payment methods must be checked. Source of funds verification is needed when large amounts of money are withdrawn, like $2,000 or more, or when transaction patterns aren't what they should be. When access patterns change quickly, like when you get a new device, move, or keep failing to log in, you need to do a device and login risk assessment.
To keep things running smoothly, make sure that the information in your profile matches what's in your documents and that the withdrawal method is linked to your account. We may ask you to fix any information that doesn't make sense before we move forward if it is. Fraud prevention and account protection: We keep an eye on all transactions and gameplay to find and stop fraud, such as stolen payment instruments, identity theft, working together to commit fraud, and trying to get around security controls.
If our systems detect behaviour that might be fraudulent, we may temporarily stop withdrawals until we are sure the account is safe. We can also limit, reject, or undo a withdrawal if we have a good reason to think that the request is connected to illegal activity, unauthorized access, or fraud. We may ask for more information when it's necessary to make sure that the real account owner is using and withdrawing prizes and deposits. Use only your own payment method and don't let anyone else deposit or withdraw money from your account. Stay in touch with us so we can quickly get in touch with you if we need to confirm a withdrawal.
Turn on all the security options that are available, and never tell anyone else your password or verification code. Notify Support right away if you think someone is logging in without your permission or making transactions that don't seem right. There may be more compliance checks that need to be done before we can approve a withdrawal if the rules in Canada or your Canadian and risk profile require them. With these checks, withdrawals are safe, and only the rightful account holder will get their money.
When you make a deposit or cash out, Slotozen Casino sets minimum and maximum limits to keep your payments safe and in line with the law. These limits make sure that payout requests are handled correctly and help cut down on processing errors. Limits can be different depending on how you pay, the status of your account, and whether you need to go through more identity checks. In your cashier, you will always see the exact limits before you confirm a deposit or ask for a withdrawal.
You can only deposit and withdraw a certain amount of money each time. The minimum deposit for each transaction is usually £10,000. Because of the way they work, some payment methods may need a higher minimum. Maximum deposit: Different deposit methods have different maximum amounts, and risk controls can also change these amounts. For instance, a single deposit might be limited to C$5,000, and bigger amounts might need more proof. Minimum cashout: Most withdrawal requests start at C$20. You can keep playing if your balance is below the minimum, or you can add money to meet any method-specific requirements. Maximum cashout: For example, C$10,000 can be taken out in a single request. Bigger balances may be paid out in several withdrawals, each within the allowed limit.
To support safe processing and responsible play, Slotozen Casino may set daily, weekly, or monthly limits, such as C$20,000 per week. If there are any, they will be shown in your account tools or told to you during the transaction flow. If you change how you pay or your personal information, your limits may change. Later, when more checks are done, higher limits may be available. For security reasons, transactions that don't follow the usual patterns may be temporarily slowed down or held.
Important: You might not be able to cash out while a bonus is active until the bonus requirements are met or the bonus is canceled. For example, you might not be able to cash out a bonus balance of up to C$200 until the conditions are met. If the amount you want to withdraw is more than the maximum per request, you may need to make more than one cashout request. For example, if you want to withdraw $5,000, you might need to make two requests instead of one for $10,000. This depends on what your cashier allows at the time.
Controls and Limits for Responsible Play: You can set limits for yourself to help you keep track of your spending and play time. You can change these controls right in your account settings, and they are meant to work with payment limits. Limits on deposits: Set a limit, like C$100 per day or C$500 per week. Once that point is reached, no more deposits will be allowed until the timer runs out. Set a limit on how much you're willing to lose in a certain amount of time, like C$200 per week. Session limits: Pick a maximum session length, like an hour, and you'll be asked to end the session. Relaxation: When you need to, take a short break for a set amount of time. Self-exclusion means denying yourself access for a long time. No deposits or games can be played while self-exclusion is in effect.
For player safety, lowering limits usually takes effect right away, while raising them may be put off for a while (like 24 hours) to keep players from making hasty decisions. Get in touch with support and ask for the exact limit you want, like a C$50 daily deposit cap, if you need help setting limits or can't get to your account tools.
To get to the mobile casino, go to Slotozen Casino. For iOS and Android users, you can play safely in your browser, and if an official app is available, you can also play through your phone's camera. This part tells you what information is used when you use your phone or tablet to access the casino and how to change your privacy settings so you can still use important features like payments, responsible gaming tools, and logging in. Your choices about privacy can affect how things work. If you block cookies or turn off certain device permissions, for example, you might not be able to stay logged in or finish security checks. This can cause withdrawals like 500 C$ to be held up until your session is verified again. For some steps, you may need to confirm your actions again before you can play.
How privacy works on a mobile device: browser vs. app Mobile browser access uses the web browser on your device, like Safari on iOS or Chrome or another browser on Android. In addition to IP addresses, device and browser types, page interactions, and session identifiers, the casino also handles other standard web data. It's thanks to cookies and other similar technologies that your session stays stable, that your preferences (like language, limits, and display settings) are remembered, and that your login patterns are checked for unusual ones.
When apps are given access, they may process the same account and security information. They can also interact more directly with operating system features. This can include push notifications (if you turn them on), biometric unlock on devices that can handle them, and local storage that the app needs to stay responsive. The app doesn't need to be able to see your photos, contacts, or microphone in order to work in a casino, so you should ignore any requests for permission that aren't necessary.
Account identifiers (like the email address or phone number you use to sign in) and session tokens are two types of data that iOS and Android usually process. Technical information, such as the type of device, the operating system (OS) version, the browser or app version, the time zone, and the language settings. Network data, like an IP address and a rough guess of where it is used to stop fraud and make sure rules are followed. Checking error logs, pages viewed, and usage data like taps and usage data can help make things more stable and find abuse. Payment flow metadata is needed to complete transactions, such as deposits of C$50 or withdrawals of C$500 (without the casino having to store full card details when external payment providers are used).
You can manage cookies and stop Safari from tracking you in your iOS settings (Safari and your iPhone or iPad). You might not be able to log in, activate bonuses, or use the cashier if you block all cookies. Give Slotozen Casino cookies permission but don't let them track you across sites for a better balance. Face ID or Touch ID can be used to unlock your device, but it stays on your device and is only used for convenience when supported. It is not a replacement for account verification.
Android settings (Chrome and device settings): On Android, you can usually change cookie settings, site permissions, and safe browsing settings in Chrome (or the browser of your choice) and the system settings. If you turn off JavaScript, the site might not be able to load important parts like the cashier, verification upload screens, or session security checks. Notifications and marketing options: You can choose not to receive push notifications (app) and browser notifications (if supported). You can always turn them off in the settings of your device; it won't change how you play. Account alerts, promotional messages, and transaction updates, like confirmation that a deposit of C$100 has been made, may be sent to you if you choose to receive them.
Safety on public or shared computers: Don't save passwords in a browser that other people can see, and log out every time you're done playing. If you think someone logged into your account from a different device, change your password right away and, if you can, end any active sessions from your account settings. Your casino data is better protected when you use a device passcode and keep iOS or Android up to date.
We gather account information like name, date of birth, address, email address, and phone number; payment information so that transactions can go through; and technical information like IP address, device/browser, and login history. This information helps us do things like process deposits and withdrawals, make sure that bonus eligibility and wagering rules are followed correctly, stop chargebacks and fraud, meet our AML and responsible gaming obligations, and keep your account safe. We won't ask for your full card number over chat or email. To make payments, only use the Cashier and your account link.
Yes. We may need to see proof of identity before letting you withdraw money for payouts, higher limits, or risk triggers. Bring a clear photo of a government ID (passport or national ID), proof of address from the last three months (bank statement or utility bill), and proof of how you pay (a screenshot of your name, email address, and wallet ID for e-wallets, or the first six and last four digits of a credit card). On your profile, you can add files. Only accounts that match the verified Canadian/identity data and payment ownership can get their money back.
Checked status and payment method risk level determine limits and payout speed. Our team may stop withdrawals and ask for new documents if your profile name, address, or date of birth doesn't match your payment source. It's possible that we will return C$ to the source where they came from if you used someone else's card or wallet. Make sure the information in your account is correct, and only use payment methods that are in your own name to avoid delays.
Absolutely. To calculate bonus terms and stop abuse (like having multiple accounts, working together, or playing in strange ways), we keep track of when bonuses are activated, how much money players have contributed to games, and a record of all the transactions they've made. To help us with payments, identity checks, stopping fraud, and compliance screening, we may share some limited data with trusted service providers. We do not sell information about you. If you ask, we can give you a copy of the personal information we have on file and fix any mistakes, as long as we don't break any laws about keeping records.
Before signing up, players must check the rules in Canada. According to our terms and legal duties, if we find out that you are in a restricted area, we can block your access, refuse any new deposits, and ask for proof before returning any available balance. With encrypted connections and session controls on your phone, your data is safe. For the best security, use a unique password, lock your device, don't pay for things on public Wi-Fi, log out after play, and contact support right away if you see logins or transactions that don't look right. The account can be frozen while we look into it.
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